Duty Manager

Department: Management Venue

Employment Type: Full Time

Location: London Liverpool Street

Reporting To: Assistant General Manager

Compensation: £45,000 / year

Description

What This Role Is Here To Do (Role Purpose)
As Duty Manager at Poolhouse, you're the connector between our front-line team and the bigger picture. You lead the floor with energy, organisation, and confidence – making sure guests feel taken care of, service flows smoothly, and team members are clear, focused, and motivated. You’ll guide and support waiters, runners, and hosts to deliver exceptional service while spotting and solving problems in real time. This is the ideal role for someone ready to grow into an AGM.

What Success Looks Like

Every shift runs with pace, precision, and positive energy
Waiters and runners are confident, prepared, and supported
You lead briefings and debriefs that set the tone and raise standards
Guests feel well looked after and leave happy
Communication between FOH, bar, and kitchen is seamless
You are proactive in solving challenges and creating momentum
You show clear leadership potential and contribute to a strong culture

Where This Role Can Take You

With continued growth, development, and results, this role can grow into:

Assistant General Manager (AGM)
General Manager
Multi-Site Operations

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

Lead floor service during peak shifts with a calm, organised presence
Manage and motivate FOH teams to deliver exceptional guest experiences
Delegate clearly and fairly, ensuring all roles are covered and focused
Drive standards in service, pace, cleanliness, and energy on the floor
Support onboarding and training of new FOH team members
Deliver pre-shift briefings and post-shift feedback
Handle guest feedback with professionalism and positivity
Act as the link between the floor, kitchen, and bar during service
Maintain awareness of bookings, timing, and flow across the venue
Take initiative when operational problems arise and solve them quickly

Skills, Knowledge and Expertise

Experience in a team leader or floor supervisor role within hospitality
Highly organised and thrives in fast-paced environments
Excellent communicator and natural motivator
Strong delegator who leads by example
Confident in coaching and giving feedback to others
High energy, ambitious, and ready to take ownership
Understands and delivers on guest expectations and team dynamics
Calm under pressure, solutions-focused, and positive in all interactions

Benefits

Code Hospitality subscription
Perks and Discounts platform
Health Care plan
Birthdays off
Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
Salary Sacrifice Scheme

Phone Interview

First Interview - Video call

Meeting at Venue

Hired