Waiter

Application Deadline: 19 October 2026

Department: Floor

Employment Type: Permanent - Full Time

Location: London Liverpool Street

Reporting To: Duty Manager

Compensation: £16.00 / hour

Description

What This Role Is Here To Do (Role Purpose)

This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.

What Success Looks Like

Guests feel seen, welcomed, and genuinely looked after
Service is slick, friendly, and consistently on-brand
Food and drinks are delivered accurately and efficiently
The space is always clean, calm, and guest-ready
You anticipate needs, solve small issues before they escalate, and help guests relax and enjoy
You contribute positively to team culture and performance

Where This Role Can Take You

With experience and development, this role could grow into:

Supervisor
Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

Greet guests warmly and guide them through the Poolhouse experience
Take food and drink orders with accuracy, efficiency, and style
Make recommendations confidently and upsell where appropriate
Ensure prompt delivery of items and check back at the right moments
Clear and reset tables with speed and attention to hygiene standards
Operate POS and handheld ordering devices with ease
Keep your section clean, tidy, and guest-ready at all times
Communicate clearly with the kitchen, bar, and floor teams
Be proactive in solving guest queries or issues with a calm, can-do attitude
Support team members during busy periods or shift changes
Help create a relaxed, upbeat environment through pace, positivity, and professionalism

Skills, Knowledge and Expertise

Confident, warm, and approachable personality
Great listener with strong communication skills
Excellent attention to detail
Quick on your feet and calm under pressure
Comfortable using digital ordering and payment systems
Willingness to learn, grow, and take feedback positively
Strong team player who thrives in a busy, high-energy environment
Committed to hygiene, safety, and service standards

Benefits

Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
Perks and Discounts platform
£100 Monthly Employee rewards
Medical Health Cash plan
Wagestream access (early pay & savings tools)
Paid volunteer day for a charity of your choice
Birthdays off
Free nutritious meals at work
Twice yearly Poolhouse Socials

1st phone interview

Recruitment Day

Position offer